Cancellation Policy

If you need to cancel your shoot, please let the relevant member of staff know in writing (via email – quoting your permit reference number and programme name). A cancellation fee of 50% of the total sum owed is payable (once a permit is issued) if more than 48 hours’ notice is provided before the shoot start time. If less than 48 hours’ notice is given in writing, the full sum is payable.

We know that filming requirements can change regularly and often at short notice and we will do our upmost to ensure flexibility. However, depending on the application, costs may have been incurred that will need to be covered, and we will endeavour to inform you of these as soon as possible.

It is likely that some administration costs will have been incurred and as such are non-refundable.

Please note that payments for additional services such as but not limited to, parking suspensions or road closure notices, are liable to third party cancellation policies and as such will be reviewed on a case by case basis. We cannot guarantee a full refund of these charges.

If you have any questions about your specific application, please discuss these with the member of staff processing your application.